Queues, services and priorities
Define the services you provide and the priorities of your operation. Organize tickets by service context so your team can follow the queue at each location.
ARHOCH SGA · SERVICE AND QUEUE MANAGEMENT
Queue and ticket management for in-person service.
Organize arrival, waiting and service with services, tickets, priorities and desks. ARHOCH SGA gives your team a view of operations and connects ticket calls to the screens configured in ARHOCH TV.
ARHOCH SGA
What is a queue management system?
A queue management system organizes the journey from a person’s arrival to the service they receive. In SGA, services and desks give the queue a structure, while tickets and calls guide that journey. Supervision and reports help the team follow what happens at each location.
Operations with context
Desks and calls on TV
Organize service desks and send ticket calls to linked screens. The SGA–TV integration combines directions for service with the information displayed in your reception area.
Supervision and reports
Follow service activity and consult reports to understand everyday operations. Access to the information follows the permissions configured for the organization and branch.
How to organize your service journey
Map your services
Define available services, priorities and desks. Consider how people arrive and identify the type of service they need from your team.
Prepare people and devices
Configure access and the devices at your location. If you use TV calls, check which screens should receive each type of call.
Validate the complete flow
Check ticket issuance, waiting, calling and service with your team. Use supervision and reports to follow the operation as part of your routine.
Where SGA can help
Clinics and reception areas
Organize waiting by service and priority, with calls displayed on reception screens according to the configuration defined for that setting.
Stores and service counters
Structure in-person service when several services share one space and the team needs to keep track of the sequence of tickets.
Operations across locations
Organize operations by organization and branch, with appropriate access for the team and services configured around each location’s service context.
What to define before you start
- Services, priorities and desks that represent your operation, along with the people authorized to provide and supervise service at each location.
- A browser and connectivity for web operations. Ticket devices and displays need to be configured and validated in their intended setting.
- ARHOCH TV configured when its screens display calls. Equipment, ticket issuance formats and audio features require their own validation.
Questions about queues and service
Do SGA and corporate TV work together?
Yes. SGA sends calls to screens configured in ARHOCH TV. The same location can display informative content and guide people to service. The recipients of those calls are defined in the integration settings.
Can I separate service operations by branch?
Yes. Identity, organization, branch and permissions are shared through IAM. SGA maintains the service data and rules for each context, allowing you to organize your team’s work around each location.
Does the project include a kiosk or printer?
Equipment and ticket issuance formats are defined for each project. A software feature does not establish compatibility with every printer or kiosk. The combination of hardware, connectivity and operations needs validation before use.
Connect more of your operation
See how ARHOCH TV presents calls and how Todo can organize the tasks of the team responsible for service.
Let’s understand your needs.
Tell us how your business works. Start with what you need to organize.